We always try to make you, our users, happy with mysms. Even though we’re doing our best and are constantly improving mysms, there are times where you have suggestions or issues that we should know about. This is the time when we are pleased with your help and your feedback on Facebook, Google+, Twitter, Get Satisfaction, e-mail and so on.
Did you know that there are six different ways to get in touch with us?
At the moment we’ve got nine different mysms apps that run on five different operating systems. These should make your everyday communication easier and more convenient. We are improving our apps steadily and therefore, we need you! Your feedback shows us which features you really enjoy, what you’d additionally like to have in the future or where you experience issues. That’s why we appreciate your feedback!
If you want to post an enquiry, there are many ways how you can get in a dialogue with us. We want to give you a short overview of these platforms:
Are you already our fan or are you following our tweets? Just join our pages on Facebook, Google+ and Twitter and get our latest news. In addition, we love to entertain you and provide you with updates from the mobile and digital world. On these platforms it’s easy to post short questions or leave some kind words.
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getsatisfaction.com/myms – our feedback panel
You love our app and want to let us know about it? You’d like to have some additional features? You experience some issues or recognize a bug?
Get Satisfaction is literally the best platform to leave feedback. This is our feedback panel, where you can easily post suggestions, problems or even praise :). You can not only get easily in touch with us, but also with other users. It’s possible to state suggestions or vote for existing ideas of other users to show that these are important to you, too. Additionally, you can post an issue that you experience or search for common problems in order to find an answer in an existing thread.
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E-Mail – for your sensitive enquiries
In some special cases it might be better to start a private conversation via e-mail. We’ve got different e-mail addresses that depend on the device you are using (android@mysms.com, iphone@mysms.com, winphone@mysms.com). This channel is helpful to solve specific issues, where sensitive data (e.g. your phone number) is needed in order to find a solution.
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Blog – all about mysms and the mobile world
Last but not least, here on our blog we keep you up to date about relevant mobile topics and mysms as well. For every major release you will find detailed information on our new features. You can also post your comments on related posts and discuss with other readers, of course.
Your feedback is valuable for both you and our team. We’re happy to help you with your problems, get suggestions for new features or just receive some praise for our work. On the other hand, with your input you help us improving our app and get a texting app that meets your desires. So what are you waiting for, just get in touch with us!