April 18, 2012

Solution to the Contact Sync Issue

Posted in mysms news by mysms

Lately we’ve got several requests from our users claiming that some of their contacts are not synchronized to the mysms web app. You might have already recognized this problem. In some cases numbers are shown instead of contact names in your mysms web app. Or you might not be able to find your contact when you’re sending a new message from the web.

The source of this issue lies outside of mysms, in your contact app on your Android. In order to guard against confusion we’d like to give you a step by step solution on how to get all your contacts to all your mysms apps.

mysms sync Android web app

 

It’s important to know that we only sync those contacts to your mysms Facebook, tablet, desktop and web app that are visible in the contact list of your mysms Android app.

  • So first of all, please check if a certain contact (you think is missing in the web app) is in your mysms contact list.
  • You can do this by clicking on the “New Text” icon in your mysms Android app,
  • and entering your contact’s name. If you can’t find it, it is not in your contact list.


contacts sync mysms

check your contacts on mysms


If this is the case, your contact is probably not visible in your contact app either. Please do the following:

  • Open the contact app on your Android
  • Go to “Settings”, “Contacts to display” and activate the contacts that you would like to display (e.g. Google, phone and sim).
  • After activating the missing contacts, they will be visible in your mysms Android app.
  • Perform a manual sync and your contacts will be synchronized to your mysms Facebook, tablet, desktop and web app.

 

choose contacts to display

choose contacts to display

 

We hope this guide helps you solve your contact sync issue. If there’s anything else that bugs you or you’ve got a question or idea for us, please let us know on our mysms GetSatisfaction Feedback Page. We appreciate your feedback a lot and are happy to integrate your ideas into future product developments!

  • I have doubled checked that the contact is visible in the app, but it is still not displaying on the web interface. Suggestions?

    • Nevermind, I logged out and back in again on the web interface and it is now working. My sincerest apologies!

      • It worked!~

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

  • AndroidAdvocate

    This guide does not help at all.

    Names are not showing for me etheir

    Which handset do you use? Nexus 5

    Do the names appear in the mobile app? Yes

    Do the names appear in the web app? No

    Have you tried to refresh the web app view with F5? Yes

    Have you tried to do a manual sync on your mobile? Yes

    This makes me feel frustrated

    • Hello,
      sorry to hear that you’re experiencing this sync issue. Please contact us on our support forum getsatisfaction.com/mysms. Our customer support will try to find a solution with you together.
      Thanks, your mysms team

  • John Jensen

    I am here, because I too just had an issue with my PC program not showing names, when they are all now showing in the app on my mobile phone. I just got a new phone, so I’m sure it’s due to that as it’s worked prior without issue.

    My remedy;
    I closed the PC program, and went into task manager on the PC to “end task” of the MySMS still showing. Once closed, I made sure to see what contacts (contacts to display) in my mobile phone were being sync’d (thanks to this webpage!). I told the phone to manually sync. I then opened the web app on my PC, and all names were being displayed. I closed the web app, and opened the PC program via my google account. And wha-la… all names were back showing correctly.

    What I now need to work on, is getting Facebook contacts to sync with my google account, so more pictures sync to names on MySMS.

    Thanks for the help (this web page), it really guided me through the issue I was having. I’m now a happy camper

    • Dear mysms user,

      thanks for submitting your email. We’re a small team and working
      hard on our apps. We receive tons of emails every day and are not
      able to respond to every single request. If you are a mysms
      Premium user, you can expect a reply within 24 hours on business
      days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

      Thanks, your mysms team