April 20, 2015

AT&T Cloud Calls is Coming to mysms [no longer supported]

Posted in cloud services, mysms news by mysms

[Note: This feature is no longer available due to low number of users]

 
We’re proud to announce that from today we are expanding our call feature for AT&T users to start and receive phone calls directly from your browser via the mysms web app. The new integration will offer you way more convenience in your daily management of your voice conversations especially when you are sitting in front of a computer during the whole day. This feature will be released in beta and is part of mysms Premium.

Make calls without touching your phone

Make calls without touching your phone

AT&T cloud calls at a glance

As web app or desktop app user, you already know how handy it is to get notified on phone calls directly on your computer. With mysms Premium you can also take an incoming call with just one click or start a new call by inserting a contact name or number. However, you still had to talk on your Android phone.

This requirement was by far the most frequent feedback on the call feature among our Premium users. Therefore, we have been working hard to remove the need to take your phone into your hands when calling from a computer.  AT&T is the first carrier to provide us with the necessary APIs to launch this enhancement, but we expect to expand the functionality to other mobile carriers when the APIs are available.

 

Which requirements do I need to fulfill?

Currently, AT&T cloud calls is only available for AT&T users with a postpaid plan. You need to be based in the US and can only call US numbers. International calling is not supported by AT&T. When you start and receive a call via the web app you will be charged in accordance with your existing mobile agreement. As this feature is part of mysms Premium, you need to have an active subscription in order to qualify for this feature.

 

How do I activate AT&T cloud calls?

The AT&T cloud calls feature is currently only available via our web app on your computer (no tablet support).

  • Make sure your microphone and speakers are connected to your computer and switched on.
  • Open the web app via a WebRTC compatible browser (Chrome, Firefox, Opera). In order to use the feature with Internet Explorer or Safari, you need to install a WebRTC plugin to enhance these browsers.
  • Go to the mysms settings via the gearwheel on the top right corner and click on “Connect to AT&T cloud calls (BETA)” and confirm this action in the next popup
  • Congrats, you are all set. In case you would like to deactivate this feature at a later time, simply go back to the mysms settings and click on “Disconnect from AT&T cloud calls (BETA)”.

 

We hope you enjoy calling from your computer and are happy to receive your feedback!

  • Neetu Verma

    This is very nice and great article i found here.Thanks for sharing this info.!! recording app

  • MammawJo

    I’m all in when it comes to beta testing new stuff. And being an AT&T customer, I jumped on the cloud calling feature. And I really liked it for a couple of days since I spend a lot of time on my laptop. I don’t have to have my phone by my side and can still make and receive calls and texts with ease. But the honeymoon didn’t last long. I started getting texts from friends and family saying they were getting “fast busy signal” or a message to the effect that “this caller is not accepting calls at this time.” I’ve also had problems placing outgoing calls; only getting the “fast busy signal”. I’ve sent to emails to mysms and only received the stock response. The last one was rejected, saying the email doesn’t exist. I disabled the ATT cloud call feature but it didn’t help. After a week of no response from mysms, I had to totally reset my phone. So, if y’all needed any of the debugging info, it is now gone. I specifically paid for the Premium account to use this feature. Now I have to spend days getting my phone back to the way I like it, redo all the logins, etc. etc…and I’m out the money for the subscription. I could deal with it “breaking” my phone service if it served a purpose. But with no response in over a week, I’m just plain upset. I call BS on the 24 hour response time for Premium customers.

    • Dear mysms user,

      thanks for submitting your email. We’re a small team and working
      hard on our apps. We receive tons of emails every day and are not
      able to respond to every single request. If you are a mysms
      Premium user, you can expect a reply within 24 hours on business
      days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

      Thanks, your mysms team

      • MammawJo

        Yes, I am a Premium subscriber, as stated above. This is about the same stock reply I got to my email. It’s been almost 2 weeks since my 1st email and I’ve still not gotten anything other than that. There is nothing releveant to the ATT cloud call beta feature in your support. If there was any type of data that would be relevant to the issue, it’s gone since I had to reset my phone to factory. I have had no problems since I reset my phone on Friday. But I have also not installed mysms again yet. I’m a bit hesitant to do so because I really need my phone the next few days.

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

      • MammawJo

        Good Lord! I hate auto generated responses!!!

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

      • I guess I won’t be activating this feature. thanks for the heads up.

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

      • MammawJo

        I wish someone else would try the feature and comment back if it works or if there’s any issues. There is an up side to not getting all of your phone calls. LOL.

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

      • I Kung Fu You

        I signed up for the ATT cloud call beta and now people can’t reach me. They get a fast busy signal or a message that says the person you are trying to reach is not accepting calls. I reset my phone and that didn’t help at all. I went to our ATT store and they had to elevate it. I might just have to get a new number because signing up for that beta service somehow allowed the app to hijack my number and won’t let it go. I cancelled the service, deleted the app, everything I could think of and nothing works. If ATT can’t resolve it this week I will just get another number. The MYSMS teams sucks! They will not respond.

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

    • Hi!

      Thanks for your mail and sorry for the inconveniences!

      Sorry to hear that. So you need a refund?

      Best, Andrej

      mysms

      mysms is a brand of sms.at mobile internet services GmbH, a
      company
      of Up to Eleven

      Münzgrabenstraße 92/4

      8010 Graz, Austria
      http://www.mysms.com ( https://www.mysms.com )

      http://www.facebook.com/mysms ( http://www.facebook.com/mysms ) http://www.twitter.com/mysms ( http://www.twitter.com/mysms )
      gplus.to/mysms ( http://gplus.to/mysms )

      Helpful?
      Click to give Andrej thanks! ( http://support.mysms.com/kudos?email_login_token=aae8f692aada7f30b7faf4a6b53e4864&kudo=pvTqxWKY6unIOMJYTIXiM9YPkvfaTEO6NsZ%252BORbY%252F4n5OjwOy3hPAMcBAiamqfPx9IsxQGKQvG0yYO4sWV7EMA%253D%253D&tracking_code=9df31fc0d003db1f4f72e76df2f34632 )

      • MammawJo

        Thanks Andrej for responding.

        I won’t have time for the next few days to do a more proper evaluation of the cloud call feature. I cannot take a chance on having my phone not working in the next couple days. I do want to give it another go though and see if it happens again and log what is happening. I believe the glitch may be happening if my laptop and/or chrome is not running. My laptop came with mysms app already installed; which is how I found out about it in the first place.

        When I signed up for the Premium account, I had no problems during the 14 day trial. Problems seemed to arise after the trial was over. I will get back with you soon and give you some feedback. Hopefully, there will be no glitches this time because I really liked cloud call feature when things were working.

        Jo

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

    • Spencer

      I am having this same exact issue with callers getting a fast busy. My calls that I do receive say “Forwarded call” on them.

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

      • Spencer
      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

      • M. Woo

        See resolution from Yoni in above post. It saved me.

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

    • M. Woo

      See resolution from Yoni in above post. It works!

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

  • MammawJo

    I found out that when I previously sent emails to mysms I was not using the correct email account for my Premium account which may account for not getting a response in 24 hours. However, my 1st email was sent on Nov 6th (and several since then) and no email response other than the autobot. I have found that to get the quickest, real response is on Facebook or here.

    I have reset my phone several times, replaced the SIM (which seemed to work at first; but nah), uninstalled and reinstalled and uninstalled all instances of the mysms apps/extensions with no change. It seems that most of the problems stems from when my laptop/browser is not on. While I still have problems with certain callers when my laptop/browser is on; this doesn’t totally fix the problem.

    Has anyone else had any similar issues? Or know of a solution/fix? Has this feature worked for anyone? The only thing I know to try next is to totally delete the account to see if that fixes it. Someone please help! I need my phone back!!!

    • Dear mysms user,

      thanks for submitting your email. We’re a small team and working
      hard on our apps. We receive tons of emails every day and are not
      able to respond to every single request. If you are a mysms
      Premium user, you can expect a reply within 24 hours on business
      days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

      Thanks, your mysms team

  • MammawJo

    After contacting mysms and cancelling my Premium account, still having issues with not getting calls. I called AT&T and they were able to replicate the problem but still no resolution yet. I totally deleted my mysms account and that didn’t help either. The tech did a few things behind the scenes too and ended up submitting a ticket with a resolution date of Dec 17th. I still do not receive most calls. But will update when I have any answers.

    Hey Spencer, did you get a resolution yet?

    • Dear mysms user,

      thanks for submitting your email. We’re a small team and working
      hard on our apps. We receive tons of emails every day and are not
      able to respond to every single request. If you are a mysms
      Premium user, you can expect a reply within 24 hours on business
      days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

      Thanks, your mysms team

    • I Kung Fu You

      Same thing happened to me. People haven’t been able to call me for about 5 days now. I might have to get a new number to correct the problem since the MYSMS team seems to have better things to do than support their customers.

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

      • MammawJo

        A bit of an update.. mysms is now working and so is my phone.

        Come to find out, I had 2 Premium accounts. I cancelled the one and totally deleted the account (not realizing I had purchased under both email accounts, smh). That did not solve the problem. Reset my phone to factory and got my SIM card replaced, which temporarily worked. My SD card was also corrupted, so I reformatted. All was fine for about a week. Contacted ATT support. No one was able to figure it out, but I have been in contact with them for 2 months now trying to resolve the issue. Right after the holidays, my SD card went bad again, so I removed it. That seems to have fixed the problems. Note to self: replace SD card when corrupted not just reformat. Meanwhile, I still have that one active premium account and still no issues since removing SD card. I haven’t replaced my SD card yet since I may be getting a new phone soon and it will not use SD.

        If you have SD card, make sure you have stuff backed up elsewhere, just in case. Remove the card and restart the phone. Then test it out. I would also recommend a new SIM card before switching numbers (which is a pain in the derriere).

        I also messaged mysms on facebook and got prompt replies.

        I just wish they would turn off that annoying autobot answer every time a post is made.

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

      • M. Woo

        See resolution from Yoni in below post. It works!

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

      • I Kung Fu You

        I finally had to switch carriers to T-Mobile to finally get my phone to take calls again. ATT changed my number, that didn’t correct it. I got a new phone and that didn’t correct it. The mySMS app really jacked up my ATT account with that cloud call feature. So much so that I had to quit my phone company. They could never get it to work. Everything works fine now. Thank you T-Mobile.

        The mySMS team is incompetent beyond belief. I would never put anything of theirs on my phone again. Horrible customer service too. Go figure!

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

      • M. Woo

        That’s too bad, man. I tried everything as well. All it needed to be done was go to a website to disable the service. How the hell does ATT not know about its own site?!

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

  • Killian085

    I am curious to know if you also plan to add AT&T Cloud Messaging as well as for calls.

    • Dear mysms user,

      thanks for submitting your email. We’re a small team and working
      hard on our apps. We receive tons of emails every day and are not
      able to respond to every single request. If you are a mysms
      Premium user, you can expect a reply within 24 hours on business
      days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

      Thanks, your mysms team

  • Yoni Tesser

    HOW TO FIX THE INCOMING CALL PROBLEM:

    You can deprovision the service:

    1. Navigate to https://auth-api.att.com/permissions.

    2. Follow the instructions to send an SMS from the device experiencing the problem.

    3. From the Manage My Apps screen, remove all WebRTC-related applications.

    Once complete, incoming calls should work correctly; however, they will no longer be able to use your application with their AT&T Mobile Number.

    • Dear mysms user,

      thanks for submitting your email. We’re a small team and working
      hard on our apps. We receive tons of emails every day and are not
      able to respond to every single request. If you are a mysms
      Premium user, you can expect a reply within 24 hours on business
      days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

      Thanks, your mysms team

    • M. Woo

      Yoni, my savior! THANK YOU VERY MUCH!!!! I spent hours and hours with AT&T support, and they were useless! They just went thru scripts asking me to do stuff that was absolutely useless. I changed SIM cards, and it was useless. Obviously, mysms was also useless, but you saved the day! So glad to be able to use my phone fully again! Thank you again for posting this resolution. EVERYONE, if you are having the receive call issue, go to above URL to deactivate the service.

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

      • Laurel

        I had the exact same experience! I’d like to tell AT&T about it as they said it was a “known issue” but I don’t want to be on hold all day.

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

    • I Kung Fu You

      I switched carriers to T-Mobile and that fixed everything. Luckily I wasn’t under any contract with ATT and I have an international unlocked phone. But for those who have a carrier phone they are stuck. The mySMS team is costing ATT business and neither seem to care about it.

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

    • Yoni Tesser

      Big kudos to Andrej from MySMS Support (android@mysms.com) for this fix by the way. While not the fastest of responses, he did have the solution to the problem.

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

      • MammawJo

        After months of not getting a good resolution from ATT or mysms, it dawned on me that I still had my SD card in my phone after it had been corrupted. After removing it, that solved my problem. I still have my premium account with mysms and still use the cloud call feature without any problems.

        Since this feature is in beta, I would assume that feedback between the devs and users would be necessary and it should be easy to access. I dread posting here because of the autobot response for every single post and no real answers or feedback from the devs. Andrej, I’m begging you!!! Please turn that thing off!!!!

      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

      • MammawJo
      • Dear mysms user,

        thanks for submitting your email. We’re a small team and working
        hard on our apps. We receive tons of emails every day and are not
        able to respond to every single request. If you are a mysms
        Premium user, you can expect a reply within 24 hours on business
        days. Please take a look at our FAQs in the meantime: http://support.mysms.com ( http://support.mysms.com ).

        Thanks, your mysms team

  • Will

    I wish they would bring this back. Or at least update the windows app with “click to call” so you can click on phone numbers in web browsers and other places on a Windows or Mac Desktop and initiate a call to your Cell Phone.

    • Dear mysms user,

      thanks for submitting your email. We’re a small team and unfortunately, we are not able to respond to every single
      message. If you are a mysms Premium user, please make sure that
      you contacted us directly via the mysms Android phone app. You
      can also take a look at our FAQ section: http://support.mysms.com
      ( http://support.mysms.com ).

      Thanks, your mysms team

  • anna john

    Best message tones free for your mobile. It’s free ringtone, hot ringtone to download at my website!

    • Dear mysms user,

      thanks for submitting your email. As we are a small team, we’re
      only able to respond to requests from Premium users.

      If you are a mysms Premium user, please make sure that you
      contacted us directly via the mysms Android phone app (Sidebar – Feedback – E-Mail). If you are not a Premium user, please check
      our FAQ section: http://support.mysms.com ( http://support.mysms.com ).
      Thanks for your understanding,

      your mysms team